Returns & Exchanges

If your purchase has an issue, use the steps below to protect the item and make your request easier to review.

1. Check your order after delivery

As soon as your package arrives, check the product, design, size, color, quantity, and condition against your order confirmation.

2. Record the package condition

Photos or an unboxing video can help document:

  1. The unopened package
  2. The shipping label
  3. Every item inside
  4. Any visible damage, defect, or incorrect product

3. When to request help

Contact support promptly when your package contains a wrong item, wrong size compared with the confirmation, missing item, visible defect before wear, or shipping damage.

4. What to send

  1. Your order number
  2. The email used at checkout
  3. A short description of the issue
  4. Clear photos or video
  5. Your preferred outcome

5. Keep the item in original condition

Until your request is reviewed, keep the item unworn, unwashed, unaltered, and in its original packaging. Removing tags, washing, wearing, or changing the item may prevent the original condition from being verified.

6. Fit and size choices

Compare your measurements with the Size Guide before ordering. T-shirts fit true to a casual fit; choose 1-2 sizes larger when you want an oversized look.

7. Return approval

Do not send an item back before receiving return instructions. An unapproved package may be sent to the wrong location or may not contain enough information to match it to your order.

8. Available outcomes

The appropriate outcome depends on the confirmed issue, item condition, and order status. After review, support may provide return, exchange, replacement, store-credit, or refund instructions when applicable.

9. Shipping costs and refunds

Any return-shipping responsibility and refundable amount should be confirmed in the instructions for your approved request. Bank or payment-provider processing times may apply after a refund is issued.

10. Contact

Use the store contact channel and include all requested evidence. Keep the item and packaging until you receive the next step.